When dealing with clients overseas, good negotiation skill is a must. You should confidently present yourself to them. You must be a very good communicator.
I just finished talking to an Indian client who is not yet giving our first pay for the first batch of tasks assigned to my team. A week has passed yet we are not receiving our first pay. I asked her when are we going to have our payment. She told me that she will pay us the moment our articles were approved. Since I cannot do anything about this, I just told her that I will wait. She even attempted to give me a new batch of 10 topics but I refused to. I politely told her that I will gladly accept the next tasks after the payment has been settled.
Above scenario is very common in this freelancing world. Since everything is online and you cannot see your clients or employees, there is that percentage of fear and apprehensions that the project will not be paid or will not be finished. Really, it takes time before you can develop a certain level of trust and comfort with your online dealings.
The magic words here are consistency, honesty, and dependability. Always create a room for your clients to trust you. Communicate daily if there’s a need to. Always update them of the status of an ongoing project. Make them feel that you are always available for them. Have multiple contact channels so they can reach you whenever they want to. Tell them to challenge your work and that you are open to criticisms. For money matters, they know that it is very vital. So it’s okay to ask them when the payment will be or how the payment will be delivered.
Communication is vital in every dealings. It is one of the important pillars of a relationship. So make sure that you’ll excellently deliver it.